I Clienti

Le attività del Gruppo sono indirizzate al miglioramento continuo dei rapporti con i clienti attraverso comportamenti improntati a principi di lealtà, trasparenza, responsabilità, affidabilità e correttezza in linea con i valori della banca.

Initiatives for customers and contractors in need

Banca Mediolanum has supported a series of emergency relief efforts to help those affected by the natural disasters that have hit Italy in the past few years, such as: the earthquake in Abruzzi in 2009; floods in Veneto in 2010; flooding in Liguria, Tuscany and Sicily in 2011; the earthquake in Emilia Romagna, flooding in Central Italy, and earthquakes in Potenza and Cosenza, all in 2012; floods in Catania, Veneto, Tuscany and Sardinia in 2013; and earthquakes in the Lunigiana and Garfagnana regions, in 2013. Again in 2014, Banca Mediolanum continued to offer support to the people hit by the following natural disasters:

the floods in the autumn and winter,
flooding in the Marche Region,
and flooding in central northern Italy.

Banca Mediolanum allocated an initial sum of €1,300,000 to help the families of its customers and Family Bankers^® that suffered financial loss and material damage to their family homes and contents, as well as to other property.

Additionally, it offered the following assistance:

the option of suspending mortgage and loan payments for 12 months
preferential credit lines
a 1% reduction in existing mortgage and loan rate spreads for 24 months
no-fee current accounts and security deposit accounts for 24 months

Regarding the donations to customers and Family Bankers^® hit by natural disasters in previous years, 2014 saw a €114,400 non-repayable grant made to 39 customers in three payments, allocated as follows:

- flooding in Catania: 4 customers for a total of €8,100
- flooding in Veneto: 11 customers for a total of €42,100
- flooding in Tuscany: 24 customers for a total of €64,200

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