The Mediolanum Group has always made an effort so that the concept of continuous improvement becomes part of the work life of the entire organization. Mediolanum Group employees actively take part in improving the efficiency of corporate processes, by also participating in Work Improvement Teams, Improvement Projects and, since the end of 2009, in Kaizen Weeks (which is a Japanese methodology for step-by-step, continuous improvement).
Work improvement teams
Work Improvement Teams (WIT) were first introduced in the company in the 90s.
They are composed of 5-8 employees who participate on a voluntary basis in this activity. The teams last approximately five months and meet regularly to identify critical areas and find solutions to improve or optimize work issues. All the participants follow an ad hoc learning process and WITs are always under the guidance of a Tutor (i.e. a manager within the company who has experience and specific knowledge in the area related to the project) who has the role of assisting all the team members during all the phases of the project:
All the proposals for improvements are submitted to senior executives and the best proposals, in terms of concrete benefits delivered to the company, are selected. All winning team members receive a (travel -related) award and are also invited to attend a special dinner along with some senior executives. Work Improvement Teams have given good results in terms of improving workplace climate, actively involving employees in company life, as well as delivering economic benefits and process optimization.