Banca Mediolanum clients will therefore enjoy virtual, voice-based support, providing easy and fast access to all information contained in the Application.
For example:
- balance and transactions of their current accounts or savings accounts;
- value of funds/securities portfolios;
- market trends;
- credit card transactions and credit limits;
- value of insurance policies and investments;
- identification of the nearest ATMs.
"For a company like ours, customer service is an absolute strength - says Oscar di Montigny, Marketing Director of Banca Mediolanum - in the advanced technology segment as well, where a bank must guarantee speed in providing information, efficiency in carrying out orders and security in the use of personal data."
"Voice is a fundamental presence in an era of mobility, particularly nowadays, where the most preferred method of interaction is self-service applications. With Nina, we offer a simple and innovative service based on intelligent use of voice - comments Agostino Bertoldi, VP Southern Europe, Enterprise & Mobility Division of Nuance Communications - and after only 3 months from the announcement and introduction of Nina, the market has responded enthusiastically. Banca Mediolanum provides an important and significant response from the Italian market, as well as confirmation that the financial market is sensitive to the adoption of solutions able to improve the customer's experience and increase reliability and security."
| Contacts: Banca Mediolanum Rosamaria Salatino rosamaria.salatino@mediolanum.it Telefono +39 02 9049.2027 Mobile +39 348 8921069 |
Nuance Communications ufficio stampa per l'Italia Sangalli M&C Michela Sangalli: msangalli@sangallimc.it Emanuela Pappini: epappini@sangallimc.it Telefono + 39 02 89056404 www.sangallimc.it |
Speaking of Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is the main provider of vocal and linguistic solutions for companies and individuals throughout the world. Its technologies and applications and the relative services provided improve the use of products, transforming how people interact with information, as well as the processes for creating, sharing and using documents. Millions of users and thousands of companies use the well-known applications of Nuance every day. For additional information, see the web site italy.nuance.com.
Nina Mobile Virtual Assistant
Nina - Nuance Interactive Natural Assistant - is the result of Nuance's unsurpassed leadership in terms of technology and expertise in the voice segment, including comprehension of natural language and conversational dialogue, to offer a winning, multi-channel, self-service customer experience for consumers and companies. Nina presents itself to users as a virtual personal assistant, through an App available on Apple iOS and Google Android, ensuring compatibility with tablets, including Apple iPad, iPad Mini and Android 4.1 solutions, in 38 languages. For more information on Nina and to see Nina in action, go to: http://italy.nuance.com/landing-pages/enterprise/meet-nina/default.asp
